Refund policy

Return Policy for georgiefenn.co.uk

Last updated: May 16, 2023

This Return Policy governs the return and refund process for products purchased from georgiefenn.co.uk (referred to as "the Site" or "we"). Please read this policy carefully before making a purchase. By making a purchase on our Site, you agree to be bound by this Return Policy.

  1. Eligibility

1.1 Timeframe Our standard return policy allows for returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

1.2 Exclusions The following items are not eligible for return:

  • Perishable goods, such as food or beverages.
  • Personalized or customized items.
  • Items that have been opened, used, or damaged by the customer.
  • Items that are not in their original packaging.
  1. Return Process

2.1 Initiation of Return To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email at [email protected] or by phone at 07985245880. Please provide your order details, including the order number and the reason for the return.

2.2 Return Authorization Once your return request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to return the item.

2.3 Shipping of the Returned Item You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe and timely return of the product. Please include the RA number on the packaging when returning the item.

  1. Refund Process

3.1 Inspection and Verification Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the item is found to be in its original condition, we will proceed with the refund process.

3.2 Refund Method Refunds will be processed using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be credited to your account. Please note that any shipping charges associated with the original purchase are non-refundable.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to provide a resolution, which may include a replacement, exchange, or refund.

  1. Changes to the Return Policy

We reserve the right to modify or update this Return Policy at any time. The updated policy will be posted on the Site. Your continued use of our services constitutes your acceptance of the revised policy.

If you have any questions or require further information about our Return Policy, please contact our customer support team using the provided email address or phone number.